IMPORTANT HOLIDAY SHIPPING NOTICE

Holiday Shipping: No dispatch from 22 Dec to 3 Jan. We recommend ordering early to ensure holiday delivery.

Feel free to place orders anytime during the holiday period—shipping will resume on 4 Jan.

Christmas Delivery Cut-Off Dates

Within Australia

Standard Shipping: Order by 15 Dec
Express Shipping: Order by 19 Dec (Non-Metro area, NT, TAS, WA: 16 Dec)

International

United States
Standard: Order by 2 Dec
Express: Order by 10 Dec

Canada & Major European Destinations
Standard: Order by 30 Nov
Express: Order by 8 Dec

New Zealand
Standard: Order by 5 Dec
Express: Order by 10 Dec

For all other international destinations, please refer to the Australia Post Christmas cut-off dates.

australian Shipping

Rates start at AUD $8.95, calculated by weight at checkout.

Orders are usually dispatched within 1–3 business days.
Delivery timeframes follow Australia Post’s standard and express schedules.
Regional areas require 1–3 additional business days.

Free standard shipping is available for Australian orders over AUD $500.

Small items sent by Australia Post Regular Letter do not have tracking or insurance.

International Shipping

We ship to most international destinations.

Shipping cost is based on weight and calculated at checkout.

North America and Asia: Economy from AUD$22 (approx. US$15)
Western Europe:  Economy from AUD$27 (approx. £17/€15)
For the rest of the world, please enquire

*International duties and VATS are covered by purchasers. Please check regulations of your country before placing your order. 

Warranty & Returns

We accept returns within 14 days of receiving your order. For change-of-mind returns or returns for personal reasons, items must be unused and in their original condition. The original shipping cost and return shipping cost are the customer’s responsibility and are non-refundable. Used items are not eligible for a refund. Depending on the payment method and transaction amount, payment processing fees may also be deducted from the refund.

If you discover any defects with your item, please contact us within 7 days of receiving your order.

For ceramics, if an item arrives damaged, please retain the item and take photos as evidence, then contact us.

We also provide affordable repair services exclusively for Shokunin Store customers. To request a repair, please provide your order number when contacting us.