Shipping & Returns
australian shipping
IMPORTANT HOLIDAY SHIPPING NOTICE
Holiday Shipping Break: 22 Dec – 3 Jan
Orders can still be placed throughout the holiday period, but dispatches will be paused from 22 December to 3 January. Shipping will resume on 4 January.
We recommend ordering early to allow enough time for Christmas delivery.
Recommended Christmas Order Dates
United States
- Express Shipping: 11 December
Canada
- Standard Shipping: 3 December
- Express Shipping: 11 December
United Kingdom
- Standard Shipping: 4 December
- Express Shipping: 11 December
Major European Destinations
- Standard Shipping: 1 December
- Express Shipping: 10 December
Asia
- Standard Shipping: 8 December
- Express Shipping: 15 December
Other International Destinations
- Standard Shipping: 25 November
- Express Shipping: 8 December
Recommended dates allow up to 2 business days for order processing and are based on estimated shipping times from Japan. Delivery before Christmas cannot be guaranteed due to customs clearance and peak-season delays.
Rates start at AUD $8.95, calculated by weight at checkout.
Orders are usually dispatched within 1–3 business days.
Delivery timeframes follow Australia Post’s standard and express schedules.
Regional areas require 1–3 additional business days.
Free standard shipping is available for Australian orders over AUD $500.
Small items sent by Australia Post Regular Letter do not have tracking or insurance.
international shipping
We ship to most international destinations.
Shipping cost is based on weight and calculated at checkout.
North America and Asia: Economy from AUD$22 (approx. US$15)
Western Europe: Economy from AUD$27 (approx. £17/€15)
For the rest of the world, please enquire
*International duties and VATS are covered by purchasers. Please check regulations of your country before placing your order.
warranty & returns
We offer a full refund for goods returned in original, unused condition, at the customer’s cost, within 14 days.
If you discover any defects with your item, please contact us within 7 days of receiving your order.
We also provide affordable repair services exclusively for Shokunin Store customers. To request a repair, please provide your order number when contacting us.
For ceramics, if an item arrives damaged, please retain a photo as evidence and contact us.
Please note that for cancellations or returns due to change of mind or personal reasons, shipping and handling fees may be deducted from your refund. In addition, depending on the payment method and transaction amount, payment processing fees may also be deducted.